**D5 Render Version:3.0.1
**Graphics Card:Nvidia Quadro RTX 6000
Driver Version:
**Issue Description: D5 account Keeps on logging out
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi @ar.vimdiaz
Version 2.10 improves handling of temporary network interruptions, helping prevent unnecessary logouts and watermarking during brief connectivity disruptions.
If you are still experiencing frequent logouts, it may indicate significant network instability. Please try the following troubleshooting steps:
1. Check your network stability
- Ensure your internet connection is stable. If possible, switch to a different network and check whether the issue persists.
- Try using mobile data as a temporary alternative to see if the problem is related to your current network.
2. Disable any settings that may impact network stability, such as VPN, web proxy, or firewall.
3. Restart your router or try connecting your computer to a different network (e.g., test using Wi-Fi or a mobile hotspot).
4. Please try accessing this link: IP Address Query and send us the results.
- Select Download Speed Test and Start Testing all URLS
Send us the following results:
- Download Speed Test: this will tell how fast you download D5 related content/assets
- URL Connectivity Test: this will check if you are able to access the following links which are essential in using D5’s features.
If the issue continues, please send us the following information so we can investigate further:
- Your email address
- Your region/location
- Your log files
Try keeping the d5 launcher logged in and running in the background.