It's stuck on the loading screen, please help

**D5 Render Version: 2.5.2
**Graphics Card: NVIDIA GFORCE RTX 4080
**Driver Version:

Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

Hello, sorry for your problem. Please check your windows version, it’s best to update it to 21H2 or above, also try to update the driver to the latest version.

Hello Luna, all my drivers are up to date. Also, I’m using Windows 11 Pro 23H2. Please help me

Please send your log file to us and we will check it. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM This post shows how to collect logs. (390.1 KB)