It's stuck on the loading screen, please help

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1

**D5 Render Version: 2.5.2
**Graphics Card: NVIDIA GFORCE RTX 4080
**Driver Version:

Screenshot_1233
Screenshot_12331792×941 394 KB

Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

2

Hello, sorry for your problem. Please check your windows version, it’s best to update it to 21H2 or above, also try to update the driver to the latest version.

3

Hello Luna, all my drivers are up to date. Also, I’m using Windows 11 Pro 23H2. Please help me

4

Please send your log file to us and we will check it. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM This post shows how to collect logs.

5

zziplog.zip (390.1 KB)