Issue with receiving verification codes

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43

Hi @chualp

I just checked, it seems that you can receive our codes with no problem. You can try searching for emails from security@d5techs.com or if you still can’t receive it then I highly suggest whitelisting the email.

44

Hi @Clov
I have he same issue with not getting emails with verification codes. I already whitelisted the emails but nothing changes.

My email is j.salas@studiooctava.com and f.mena@studiooctava.com

45

Hi @j.salas

It seems like you have unsubscribed to our emails hence, the reason why you weren’t able to receive our verification codes.

  • Please try to request again
46

Now it works! Thanks

47

Hi @j.salas

Alright, thanks also for your update.