Hello, can you tell me the language version of Archicad you are currently using? If it’s a non-English version, you can try adjusting the language to English and then try again to see if you can install the plugin.
Have you ever installed the archicad sync plugin before? If you have installed it before and are currently installing it again after uninstalling it, please note that there are no residual issues with your previous plugin.
Hi there. You might want to refer to your original post. I have replied regarding your queries, thank you~ Unbind not working, not receiving verification code email - #2 by clovisbolasco14
Hi! I’m having the exact same issue, i’m not getting any emails in neither spam email or normal email folder. I find no blocking list neither. Email : gabriel.blomberg@detailgroup.se
Please try to request another verification email, I also suggest not to unsubscribe to our emails to prevent this from happening again. Thank you~
Dear Bruce, I’ve been trying to unbind a pc with device manager in d5 but I could not receive code send to my email ngochai.arc@gmail.com; My region is Vietnam and i’ve used your software for a long time till now. Can you help me solved this problem so i could unbind unnecessary pc soon?
It seems that you have unsubscribed from our newsletter/emails. Please refrain from unsubscribing, since this may cause you not to receive some important emails. Anyway, we have resolved this, and you can now receive these emails normally. Thank you.
hello please help me facing the same issue
Hi @ar.chiragjalota13888, Could you please confirm if this issue still persists? My colleague Clovis has addressed this issue based on the email you sent earlier today. Thank you.
Hi! D5 Render Support Team,
I am unable to access my Pro account, and I urgently need assistance. When I logged into the D5 program, it did not recognize my Pro status, requiring me to log in again. Unfortunately, I forgot my password, and when trying to recover it, I never receive the verification code in my email.
I have checked my inbox, spam, and trash folders, but the verification code is not arriving. My Pro account email is contacto@victordiazarquitectos.com.mx. (I’m from Mexico).
Since I am locked out, I had to use another account to reach out for help. This is critical, as I need immediate access to my Pro account to continue my work.
Please help me resolve this issue as soon as possible.
I have checked on our end, and it seems that all of the verification codes which you have requested starting from May 26, 2025 at 7:40 PM UTC +00:00 to May 27, 2025 at 10:00 PM UTC+00:00 have been successfully delivered to your email.
Hello, thank you very much for responding. Fortunately, after several attempts, we remembered the password and were able to access our Pro account. However, the truth is that we haven’t received any verification codes lately. The last one we received in our email was on Thursday, April 29, 2025.
We searched for alert@dm.d5techs.com in Junk Email, Trash, and everywhere else, but found nothing. Interestingly, before coming to the forum, we tried contacting you via email through the following addresses: pro@d5techs.com, contact@d5techs.com, support@d5techs.com. However, all our emails were rejected, and we received the following error report:
“ pro@d5techs.com: host d5techs-com.mail.protection.outlook.com[52.101.157.80] said: 550 5.4.1 Recipient address rejected: Access denied. For more information see Email non-delivery report (NDR) and SMTP errors in Exchange Online - Exchange | Microsoft Learn [OSA0EPF000000C9.apcprd02.prod.outlook.com 2025-05-27T18:41:51.468Z 08DD9AAF728B3977] (in reply to RCPT TO command)
Reporting-MTA: dns; relay.mailchannels.net X-Postfix-Queue-ID: 5121B325367 X-Postfix-Sender: rfc822; contacto@victordiazarquitectos.com.mx Arrival-Date: Tue, 27 May 2025 18:41:49 +0000 (UTC)
Final-Recipient: rfc822; pro@d5techs.com Original-Recipient: rfc822;pro@d5techs.com Action: failed Status: 5.4.1 Remote-MTA: dns; d5techs-com.mail.protection.outlook.com Diagnostic-Code: smtp; 550 5.4.1 Recipient address rejected: Access denied. For more information see Email non-delivery report (NDR) and SMTP errors in Exchange Online - Exchange | Microsoft Learn [OSA0EPF000000C9.apcprd02.prod.outlook.com 2025-05-27T18:41:51.468Z 08DD9AAF728B3977] ”
I hope this serves as an indication of what might be wrong. I’m concerned that in the future, we may need to request a code from you.
As a suggestion, you could implement verification code delivery via SMS, WhatsApp, or any other instant messaging application—these are secure, more direct, faster, and less cumbersome or outdated than email.
Once again, I appreciate your attention.
Thanks for the update. The error message you received when trying to email our support team was due to a minor technical issue on our end, which has now been resolved.
Since your email is a company address and our system hasn’t detected any delivery failures (like bounces), it’s possible your company’s email filter might be blocking our messages. You may want to contact your IT department to investigate.
Thank you.
