I am writing to report an issue I am encountering with the D5 Render software after updating my system to the latest version. Every time I try to open the program, the interface briefly appears before it crashes and closes automatically.
As a dedicated user of D5 Render, I rely on the software for my projects, and I kindly request your assistance in resolving this issue as soon as possible.
Thank you for your attention to this matter, and I look forward to your prompt response.
Thank you so much for your quick response and apology. Actually, the issue I am facing is not related to any specific project. I am unable to open D5 Render at all. When I try to launch the program, the interface appears for a few seconds before it closes automatically, and I am unable to work on anything.
I will provide screenshots as requested to further clarify the issue.
Thank you again for your attention, and I hope we can resolve this issue soon.
I would like to inform you that I have downloaded the latest version of D5 Render (version 2.8.0), but I am still encountering the same issue where the program closes automatically after the interface appears.
I have checked my graphics card driver and system version, and I will attach screenshots to illustrate what happens when I try to run the program. I kindly request your assistance in resolving this issue.
Thank you for your attention, and I look forward to your prompt response.
Hi thank you for providing these screenshots, as you have said these problem is reoccuring in all of your projects and is more likely a problem in your PC environment. I do have a few suggestions inorder to resolve this issue.
If you have enabled “Hardware-accelerated GPU scheduling” in your computer, please try to disable it and restart your PC afterwards then relaunch D5 Render and see if there are some changes.
I also suggest performing a clean installation of your graphic card driver and relaunch D5 after doing to know if it resolves the issue. You can access this link for an in-depth guide to do such process : How to view and upgrade graphics card driver? | User Manual
I would also like to point out this number, it is recommended to have it below 4000 MHz / MT/s since anything higher than 4000 would also result in D5 Crashing. You can change this setting through the BIOS and turn off XMP to change the memory speed. You can also check this YouTube video guide to do such method. https://youtu.be/h-MLhGMtheM?si=U5usadsmYwEfYaA1
I would like to express my gratitude for your prompt response and continuous assistance. I have followed all of your recommendations, including:
Disabling “Hardware-accelerated GPU scheduling”
Performing a clean installation of the graphics card driver
Adjusting the memory speed through the BIOS
Unfortunately, the issue persists, and the program continues to close automatically upon launching. I kindly request your further assistance or any additional steps that could help resolve this problem.
Thank you again for your support, and I look forward to your response soon.
I am so sorry to hear that any of the suggested solutions were unable to help you, I would like to clarify some things first
Based on the screenshots you have provided you can open D5 Render’s Welcome Page since you can access the System Info window, the program only crashes when you open your projects regardless of its size (small or large file) it will still crash?
This only happened after upgrading D5 Render to 2.8? or upgrading your windows system to the latest Windows 11?
I would like to propose more solutions we could try
If you haven’t, please try Re-installing D5 Render.
Open D5 with administrator rights (Open as Administrator) and restart your PC afterward.
Hoping any of these helps, thank you for your patience and understanding!
I would like to provide more details regarding the issue I am facing with D5 Render.
After purchasing a new computer with higher specifications to fully benefit from the program’s capabilities, the program still does not work. I am struggling to get it running, as the Welcome Page only works after multiple attempts. The issue is not related to the latest update; all previous versions, including version 2.6, did not work on my device. I had several versions stored on my internal hard drive, but none of them worked.
I have tried running the program on both Windows 10 and Windows 11, but the problem persists. I have tried all the suggested solutions, but the program still does not work.
I am very impressed with the program and would love to use it, so I kindly request your help in resolving this issue.
Thank you for your support, and I look forward to a solution soon.
Thanks for sharing the details of your situation. I’ve let the team know about the issue, and we’d like to follow up with a few more questions.
Can you let me know if you’ve changed any hardware? You mentioned getting a new computer with better specs, but the program still isn’t working. Specifically, I’d like to know if you’ve replaced the CPU, memory, graphics card, or any other components. Also, does this problem happen with other software that uses ray tracing, like other GPU renderers or 3A Games’ games?
I have followed your recommendations, including updating the BIOS, disabling overclocking, and turning off Turbo Boost, but the program still does not work.
The issue remains unresolved, even after applying all the suggested steps. I am facing the same problem where the program does not open properly. I would appreciate it if there are any additional solutions I could try.
Thank you for your time and continued support. I look forward to any further suggestions that might help resolve this issue.
I would also like to followup for this question, it would be highly beneficial for us to know your answer. If you are uncomfortable in replying the answer here you can send me a direct message. Thank you so much for understanding.
Can you let me know if you’ve changed any hardware? You mentioned getting a new computer with better specs, but the program still isn’t working. Specifically, I’d like to know if you’ve replaced the CPU, memory, graphics card, or any other components. Also, does this problem happen with other software that uses ray tracing, like other GPU renderers or 3A Games’ games?
I would like to clarify that all other software using ray tracing, such as Lumion 12 and Twinmotion 2024, is working fine on my new computer. The issue only occurs with D5 Render.
I have attached a screenshot of the specifications of the old computer, where D5 Render was working without any issues.
I kindly ask for your help in identifying the cause of this issue on the new device, as I am eager to continue using the program.
Thank you for your continued support, and I look forward to your response.
I would like to share an important observation: when downloading the new version of the program on my new computer, I noticed that the installation process happens very quickly, as if the program is incomplete during installation. Even though I’ve downloaded the program multiple times from the official D5 website, the same issue persists each time.
Could this fast installation or missing files be the cause of the problem I’m experiencing? I would appreciate your guidance on how to check this or reinstall the program completely.
Thank you for your attention and continued support.
Thank you very much for your continuous support and communication. I truly appreciate your efforts in trying to resolve the issue, and I hope a solution can be found soon. I am currently working on a project and would like to benefit from the advanced technologies of the program. Additionally, I plan to subscribe to the program for a full year and upgrade several devices in the workplace to use D5 in a collaborative environment.
Please assist me in resolving the issue as soon as possible, as I believe this program will significantly contribute to the improvement of my work.
Thank you again for your continued support, and I look forward to any updates.
I would like to clarify that I attempted to reinstall the program using the suggested method by deleting the folders from %appdata%. Additionally, I used Revo Uninstaller to completely remove the program, but unfortunately, the issue persists.
I kindly ask for your assistance in finding a solution, as I am eager to use the program for my upcoming projects.
Thank you for your continuous support and understanding.
I have already checked the installation completeness and made sure that my Windows profile name is in pure English, but unfortunately, this didn’t resolve the issue. I hope you have another solution, as I am starting to lose the ability to continue working with this program due to the ongoing problem.
I would like to express my frustration as the issue persists despite trying all the suggested solutions. Unfortunately, I am starting to lose the desire to continue working with this program due to the lack of an effective solution.
I appreciate your previous support, but if a solution cannot be found soon, I may have to look for alternative options to continue my work.
