Issue with D5 Render After System Update——Due to the accidental deletion of some system files

[clovisbolasco14]

Hi! Please check your private messages. Your issue requires a more detailed diagnosis, and someone will be reaching out to you to help. Thanks!

[Leah_Li]

@eng.ahmedbakran2014

I would like to express my frustration as the issue persists despite trying all the suggested solutions. Unfortunately, I am starting to lose the desire to continue working with this program due to the lack of an effective solution.

I appreciate your previous support, but if a solution cannot be found soon, I may have to look for alternative options to continue my work.

Thank you for your understanding.

Hello

Thank you for your patience.
I conveyed this situation to the team and they want to have a remote check for you. Is it convenient for you? Please check your DM.

[Leah_Li]

Update:

The issue was resolved through remote assistance. The problem occurred due to the accidental deletion of some system files. Our team installed these files back, and the user reinstalled D5, which resolved the issue.