Import D5 render assets crash

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1

Hi,

when I tried to import assets of D5 render (pro), D5 crashes every time. Tried to reinstall, but it didn’t help.

GC: titan GTX, latest update
Windows 10 home, latest update
Intel i7-4790K
32GB

2

Hi there,

Please check out Crashes/Restarts/Fails to Load

3

Hi Jessie,

I tried all the possibilities but still have the crash after importing assets drom D5!
When I import a Sketchup file it doesn’t crash butt I’ll a black model? After tweaking the materials are a little ok!

Any suggestions? Btw I didn’t change my GPU, so is not the voltage.

Thanks.

4

Hi there,

May I have some screenshots or videos of the issue?

5

Hi Jessie,

Here’s a video recorded with my phone. The tree went well, but the car same problem.

greetings Jerome

(Attachment IMG_3892.MOV is missing)

6

Hello all,
Unfortunately I have the same issue as Jerome. Basicaly while I’m clicking on some assets in the built-in D5 libary it crashes, grey screen for a sec. and that’s all. It happens even I’m trying to put it in an empty scene without any models.Any suggestions?

I’m using currenty educational version.

Many thanks in advance for your help, you are doing an amazing job!

7

Hello,
With the new update to 1.8 I can’t even open D5 anymore. Everytime it crashes.
What can be the problem?

8

Hi Jerome,

Crashes when loading projects? If so, does it happen on every project, or the certain one?

There are two folders named “Logs”. Please compress them and send 2 folders to support@d5techs.com :

Win C: “%local appdata%\d5_immerse\Saved\Logs”
Installation Directory of D5 Render: “D5 Render\logs”

9

Hi Jessie,

No, I can’t open D5 anymore. It crashes when opening!
I’ll send the logs.

10

Have you tried to run as admin?

11

Yes, still crashes…

12

Have you updated the graphics driver to the latest version?

13

Yes I updated to the latest game driver. I can’t use the studio driver. GTX Titan X.

14

Any ideas yet?
Still can’t open D5 anymore after updating to 1.8.0.
RAM? What’s the minimum voltage needed in the PC?

Intel® Core™ i7-4790K CPU @ 4.00GHz
GPU GTX Titan X
32 Gb RAM
Windows 10 Home, 20H2

15

Hello,Jerome i have the same problem with my TITAN X, did you fix it or not?

16

Hi, sorry that we do not support TITAN X graphic cards yet, please wait for our updates.
Thank you!

17

yes waiting…support will be soon? or probably never?

19

Hi, I think we will have the support in the future, but it may not be very soon. I consulted the product team and they said we are doing more tests on those graphic cards to be supported.
Thanks for your patience!

20

thanks,hope it will happen soon

21

Hello Fedorovski79,

Sorry, still no solution.
So far, you can’t work with D5 and a GTX Titan X graphic card.