Hello
I used to use the program and log in to my account very normally and there were no problems, but today the program has a problem. I try to log in to my account but the program is not responding.
D5 Render Version: 2.5.2.0332
Graphics Card: RTX 4050
**Driver Version:**31.0.15.3742
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hello, @eng.alkathiry
firstly, could I ask what region are you currently in?
Then, can you log in on our website D5 Render
If yes, then please check your network condition, this kind of problem is often due to network connection. Please turn off VPN and Windows firewall, antivirus software temporarily if they are on.
We would also like to know if you are using D5 in your office since there could be IP block in companies.
If it still can’t be solved, please send your log to us (support@d5techs.com, and please describe the problem). You can refer to this post to learn how to collect logs: D5 Support Tool
Try resetting your network and DNS settings, if it cannot work please contact D5 Support.