[Hot issue] D5 Render cannot open after upgrading to 2.3 #20220818

Issue description

Hi there, recently we found that some users encountered problems after upgrading D5 Render to 2.3, and we have identified the issue cause and will bring a fix soon.


Before the fix is released, here is an immediate solution to the problem:

  1. First, please run the support tool following the steps, then send it to D5 Support Center (support@d5techs.com), this can help us identify the issue cause.
    D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

  2. Reinstall D5 Render 2.3 using the installer from our official website:
    Download | D5 Render
    It is suggested to install D5 2.3 in the same place of the previous one to overwrite it.

  3. If the problem persists, please redo the step 1, compress the log file and a screenshot of the problem, and send them to D5 Support Center (support@d5techs.com), or contact D5 team/post here directly.
    After that, you can reinstall D5 Render in another place different from the previous one, then check the result.

  • To keep the downloaded assets and local library, you can make a copy of them manually, or apply it to the library of new version in Preferences.

Installer of D5 Render 2.2

In case you have not got used to the new changes and need to finish the projects created in 2.2, here is the installer of D5 Render 2.2.1
Click to download

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