[Hot Issue]D5 Crashes when "Save As" or "Save" is used (opening the file explorer)---Qt window conflicts with other DLLs

ela · February 3, 2026, 3:05am

Hi @kpark

May I know your exact D5 version number?

kpark · February 3, 2026, 3:15am

oh i figured it out! super thanks!

ela · February 3, 2026, 3:17am

Hi @kpark

You’re welcome! May I know which step/solution worked out for you?

abet.ceniza · February 3, 2026, 5:45am

Hello @Clov , Im in Philippines Region,

Im experiencing the same problem. Every time I open file manage to save, render image or import PBR material D5 Render crashes.

Please help.

dizman2000 · February 3, 2026, 5:49am

I have same problem guys. when windows folder comes to screen for save or open something program crashing

dizman2000 · February 3, 2026, 5:52am

İt worked brother thank you

ela · February 3, 2026, 5:53am

Hi @abet.ceniza

May I know the exact version number of your D5 Render? Also, have you tried these suggestions mentioned? Thanks in advance for your reply.

abet.ceniza · February 3, 2026, 6:05am

Hello @ela yes I tried the troubleshooting mentioned below and it still crashes, and I dont have any cloud storage running. For my D5 Render Version here it is:

ela · February 3, 2026, 6:26am

Hi @abet.ceniza

Please back up files first and try the following:

Rename the local files in the D5 \framework\ folder (MSVCP140.dll & _1.dll) to .old

Copy healthy versions from C:\Windows\System32.

Paste them into the D5 \framework\ folder.

The crash should be resolved immediately on all machines.

Please note this is a temporary workaround, and the issue will be fixed in a subsequent update. Thank you for your patience.

kpark · February 3, 2026, 6:36am

This Solution helps!

abet.ceniza · February 3, 2026, 6:45am

Hi @ela , it still crashes on my end after doing the msvcp140.dll paste. Is there any other way to troubleshoot?

ela · February 3, 2026, 6:55am

Hi @abet.ceniza

Sorry for the inconvenience. Did you rename the original files to .old first before copying and pasting the stable version from System32? If so, please collect and share your log files with me, and we’ll take a look. How to use Support Tool? | User Manual

You may send it to support@d5techs.com, tag me in your email, and include the link to this forum post for better tracking. Thank you

abet.ceniza · February 3, 2026, 7:09am

No worries @ela thank you for your assistance as well, very much appreciated. Yes I did as instructed but still no fix. I tried using D5 in another PC and it works perfectly fine. I hope the log files could help figure out my problem.

Already sent them via email. Thank you!

ela · February 3, 2026, 7:37am

Hi @abet.ceniza

Email received. We’ll look into it and keep you posted on any updates. Thank you

Also, you mentioned that even when rendering an image or importing a PBR material, D5 Render crashes. Could you please share a screenshot of your D5 system info?

a19792 · February 3, 2026, 5:23pm

I cant delete the file

solimanoculus · February 3, 2026, 7:49pm

@a19792 search on that name on your pc, if you find it you can remove it, and it will work well

abet.ceniza · February 4, 2026, 12:18am

Hi @ela , here is my system info. And the problem is still present.

abet.ceniza · February 4, 2026, 12:52am

Hi @ela , I also cant seem to get the latest version 3.0.1.0683

ela · February 4, 2026, 1:41am

Hi @a19792

Is your D5 crashing when opening the windows folder upon saving? Please try out this method. It should resolve the issue.

abet.ceniza · February 4, 2026, 2:38am

Hi @ela , already fixed my issue. Thank you so much for your assistance!

For all who still has this occurring problem, mine had to do with the latest windows update. Try going back to the previous version and then doing the suggested troubleshoot and you should be good to go.