Hola @Clov , es asi, a mi me solucionaron el problema los chicos de soporte de D5 (unos genios!!!), les paso info del programa que tiene conflictos con D5, se llama CLARO DRIVE (es una nube de la empresa telefonica Claro, soy de Argentina asi que puede ser que en Sudamerica pase lo mismo si la usan).
No hace falta desintalarla…con quitarla de la Barra de tareas cuando usamos D5 ya funciona…despues la pueden volver a activar y sigue todo normal.
Quiero agradecerte a ti @Clov y espero sirva de ayuda para otros miembros!!
Saludos
Sorry for the delayed response, and we sincerely apologize for the inconvenience this issue has caused.
May we please confirm if the problem is still occurring on your end? Recently, we have received similar reports from other users experiencing crashes when saving files, even without using the Claro drive. Our team is currently monitoring this issue closely and actively working on a fix.
In the meantime, we kindly ask you to collect your D5 log files using the D5 Support Tool and upload them to WeTransfer. Once uploaded, please send the download link to support@d5techs.com so we can further investigate your case.
Thank you very much for your patience and cooperation.
Thanks @ela for your Response, the issue is still occurring, i sent my log file to you the mail, but i didn’t received any response on it, i sent the mail via my second account mahmoudsoliman3040@gmail.com … you can find my account in your mail box, that problem made me mad.
and also Claro drive didn’t work with me because my location not have that company, I am from Egypt in Africa and middle east regions.
i tried to uninstall the d5 software and install it again and the issue is still occurring, i searched on chat gpt for it and also didn’t has any response for that problem.
I’ve tried to rename the file, and I don’t have any cloud storage running, but the problem is still persistent. Every time I tried to save (Windows Explorer Open), the app crashed.
I’m having a very similar issue— at first I noticed it was whenever I was trying to render, regardless of project (new/old/etc), like above. However the more I dug, D5 seemed to be crashing whenever an action opened file explorer. Things like “render”, “save as” (save works), “location” within the ender queue menu, etc… even just clicking “file”->“open” crashes D5 once file explorer opens. The only discrepancy between above and myself, is theirs was making it to 25% in some cases, I can’t manage to get that far. It seems likely related to the latest update as I rendered this project the day before with no issues. I also cannot see the “Integrity Check” within the help settings that was suggested… Let me know if any other info could be helpful, thank you!
