Hello, I’m using D5 Render 3.1.0 with a Pro license. The software randomly logs me out and returns to the login screen without any error message. It happens every few minutes. I have already reinstalled D5, checked my internet connection, and cleared the launcher cache. Could you please check my account and reset my license session if necessary?
Hi @tlgaozmn
Just to clarify, did this issue only occur after updating to version 3.1?
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Can you please test if reverting to version 3.0.1 solves the issue? Download Historical Versions of D5 Render - Get Help - D5 RENDER FORUM
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I can provide you with the list of our IPs to whitelist. Please have them whitelisted on your end, or if you’re in a company setup, you may consult your IT Team regarding it.