Hello, I’m using D5 Render 3.1.0 with a Pro license. The software randomly logs me out and returns to the login screen without any error message. It happens every few minutes. I have already reinstalled D5, checked my internet connection, and cleared the launcher cache. Could you please check my account and reset my license session if necessary?
Hi @tlgaozmn
Just to clarify, did this issue only occur after updating to version 3.1?
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Can you please test if reverting to version 3.0.1 solves the issue? Download Historical Versions of D5 Render - Get Help - D5 RENDER FORUM
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I can provide you with the list of our IPs to whitelist. Please have them whitelisted on your end, or if you’re in a company setup, you may consult your IT Team regarding it.
Yes, it started after version 3.1. However, I am currently using the plugins for this version as well, so is it possible to resolve this issue within this version? The problem persists; my session keeps ending automatically without any warning. Later, when I try to download a Pro-version asset, the login screen appears, and I have to log in again.
And as an individual user, I use the Pro version.
Hi @tlgaozmn
Got it. We’ve also received similar reports, and we have begun investigating the issue. We really apologize for the inconvenience.
Before you downgrade, can you please generate a log file?
- After generating, you can downgrade to 3.0; the plug-in should still be able to work.
I am sorry, but I have already switched to version 3.0 because I was experiencing issues with my work; however, I hope the problem gets resolved as soon as possible, and I would greatly appreciate it if you could provide me with some feedback.
Hi @tlgaozmn
Alright, no worries. We are currently contacting other users experiencing this issue to gather their logs.
Happening to me today too, yesterday it was perfectly fine, same project.