Same thing is happening to me. I’m getting crashes every 5–10–15 minutes. At this point, I’m starting to believe that no one really knows what’s wrong with the software, because we’ve been dealing with this situation for almost a month now and there still hasn’t been any patch or fix released.
If the solution is to roll back to version 3.0, then so be it. But we need a stable program, because we’re losing far too much time and money over this.
Hi @tomlaremin @perspectivaavs
Thank you both for sharing your experience, and I’m really sorry to hear how disruptive this has been to your workflow.
Could you please confirm whether the crashes started only after upgrading to a newer version of D5? What exact D5 version number are you currently using?
Additionally, we would really appreciate it if you could send us your log files for further analysis.
Looking forward to your reply.
Hi @gusrobatto
At the moment, there has been no new update or patch released regarding this issue. However, please be assured that our development team is actively looking into it and taking these reports seriously. I’ll keep you posted once there’s any update. Thank you for your patience 
Yep, just did it to me again. Went to get more coffee and poof! D5 was shut down when I came back. Maybe we can do a collection of stories around “what were you doing when D5 Render crashed on you?”
Ela,
I reuploaded my log latest log files to WeTransfer to D5 Support. I’m still getting crashes daily. Sometimes it seems to be more frequent.
I’m still waiting for a resolution to this. If this continues D5 Render will be unusable.
Thanks,
Gus Robatto
I unfortunately have to jump on this band wagon in regards to the constant crashes.
No matter what I do, whether I’m working in a small scene or a heavy scene, eventually the program will just crash and quietly disappear off my screen. before the update to 3.0.1, the crashes, mostly when my memory was overloaded, always did a dignified exit with throwing the “tdr value is too low message” before disappearing. now the windows just closes without any warning.
it’s almost impossible to work with the program for me momentarily.
Sorry for the inconvenience caused. Could you send us your log files?
Please email them to support@d5techs.com. Kindly tag me in the email and include the link to this forum post for reference. Thank you
Hey! Seems like I have the same issue. I don’t get a crash report aswell. I went downstairs to get something and I came back and it was closed. I Have Cesium on and some materials are in True Displacement. Also, it’s loading very slow. This wasn’t the case a few days ago.
Hi @dimitri
Could you please confirm:
Looking forward to your response. Thank you and apologies for the inconvenience caused.
Hey!
I’m running 3.0.1.
I updated 2 weeks ago and I had no crashes until friday. All crashes were in the same project. Yesterday I disabled all the True displacements and nog crashes after that but I only worked for 2 more hours so can’t realy say that solved it (since crashes only appeared now and then)
Hi @dimitri
Thank you for your response. Could you send us your log files and the affected project file?
Please email them to support@d5techs.com. Kindly tag me in the email and include the link to this forum post for reference.
Hi @gusrobatto @perspectivaavs @tomlaremin @alianisileo @daniele @vineeth82kumar
Would you be available for a remote troubleshooting session with our team between 9:00 AM to 6:00 PM (Beijing Time, GMT/UTC +8)?
If that works for you, I will send you a consent form privately so we can proceed with the arrangement. Please let me know your availability. Thank you for your patience.
For me is better between 15.30 and 18:00, because in italy is approximatively 9:00 am- 11:00 am
i can do that, please proceed with the arrangement.
I’m from Italy too, so the arrangement between 15.30 and 18.00 could work for me too
Can’t make it, Ela. I did notice that when it went off on a crashing spree doing a cold reboot stopped it. Momentarily I’m sure.
Frankly I’m starting to lose my patience.
I just had another crash in the middle or working. Working as in professional paying work. I can’t afford to have this happening every other hour.
I uploaded my log files to WeTransfer and so far no one has even looked at it yet.
When is this going to be resolved?
Hi @gusrobatto
First of all, I truly understand your frustration, and we sincerely apologize for the inconvenience this has caused.
We have received your log files from WeTransfer and have already submitted them to our development team for review. However, no clear abnormalities or direct causes have been identified yet. That is why we would like to offer remote assistance so our team can check the issue in real time and investigate further on your machine. This will allow us to better pinpoint what is triggering the crashes.
Hi @giovani
Yes, antivirus software can sometimes cause this issue. In particular, we’ve received reports that Kaspersky may block or interfere with D5.
Could you please try temporarily disabling your antivirus to see if the issue persists? If that resolves the problem, we recommend adding D5 to the antivirus whitelist/exclusion list to prevent it from being blocked.
Please let us know the results after testing. Thank you
