Constant Crashes and Frequent Material Loading Issues

[tomlaremin]

Hello, I’ve been experiencing two issues quite frequently lately.

The first one, which is less serious, is that some materials are not loading correctly and appear in low quality or blurry. However, if I add a new object and apply the same material to it, the material then loads correctly on both objects.

The second issue, which is more serious, is that the program keeps crashing constantly. It does not happen when performing any specific action. At one point, I used Sync with SketchUp to check a few things, but I am no longer working with Sync.

It might be related to attempting to save the file or the backup, although I cannot confirm this with certainty. I have tried moving the file from drive D to drive C, but the problem persists. The crashes are becoming more frequent.

This is currently happening with a file I am actively working on, so I’m not sure whether it would occur with other files. However, the first issue with the materials had already happened before with another file, and I had also experienced crashes previously — although not as frequently as now.

I have the latest drivers installed. I am attaching the screenshots that are usually requested, based on what I saw in the forum.

Thank you very much for your help. Best regards.

[ela]

Hi @tomlaremin

Thank you for the detailed explanation, and I apologize for the inconvenience caused. To better diagnose this, could you please clarify the following:

Regarding the blurry / low-quality materials:

1. Does the material appear blurry immediately after opening the file, or after working for some time?
2. Approximately how large is the project file (D5 file size)?
3. Does this occur in this file only or also in other projects?

Regarding the crashes, we are closely monitoring this issue, as we have received similar feedback from a few users over the past week.

To help us narrow this down, could you please confirm:

1. Are you currently using version 3.0 or 3.0.1?
2. Did the crashes start occurring only after updating to this version?

Looking forward to your confirmation.

[tomlaremin]

Hi, thanks for the quick response.

Issue with materials:

1. The materials appear blurry immediately after opening the file.
2. The project is large (around 7 GB).
3. This has happened in other files in the past as well — always with large projects — but it has been occurring since approximately the last four D5 versions.

Issue with crashes:

1. I am currently using version 3.0.1. This also happened with version 3.0, but now it occurs more frequently.
2. I believe the crashes started with version 3.0.

I believe I may have identified something regarding the crashes.
If I use D5 right after turning on my PC, it takes longer to crash. However, after approximately 30 minutes (or a little more) since the computer has been powered on, it starts crashing constantly.

If I shut down and turn the PC back on, I again have about 30 minutes of use before it starts crashing.

This seems to coincide with a PowerShell process that starts after approximately 30 minutes (a blue Windows window briefly opens and closes).
I’m not sure if it’s just a coincidence or if it’s actually related to the issue, but I’m sharing this information in case it helps clarify the situation.

Thanks