File live Sync Problem D5 2.9

[ukrit]

Hi team

Just update D5 2.9 this morning and facing the most important issues is

in the workflow of Sync in D5 render
I use 2 files to combine for the work flow which is 3Dsmax and Sketchup

It is a base in SketchUp and I import it to 3dsmax to Layout the furniture and setup

Both files its imported into D5 and usually, its matched after we Sycn (still works well in 2.8)

but in 2.9 it is off the position so its diffucult to correct it in D5 it self

So pls help us fix this ASAP

Thanks

and I also do some tests for the Reference here

[clovisbolasco14]

Hi there I apologize, You might want to change the coordinate option in the settings panel of your D5 Render Livesync in 3dsMax and see if there are any differences. Let me know if this helps, thank you.

[ukrit]

Hi Thank for the reply
ahh its doesnt work I try many times

the solution is I have to allocate the model in D5 by myself via X Y Z position
pls help fix this problem its quite important for the workflow

Best Regards
Krit

[clovisbolasco14]

Hi there, may I just reconfirm if this is the window that you have tried to change the settings to? You might want to try to switch between X/Y Switch or Y/-Y Switch and let me know if there are any differences. Thank you.

[ukrit]

yes it does

[clovisbolasco14]

Hi there, we can’t seem to replicate the environment where the issue was observed. On my end, I tried to create the same cube object in SketchUp then proceeded to import it to 3dsMax 2024 then synced it to D5 Render. In its initial syncing, the model was rotated 90 degrees from its original position from 3dsMax and SketchUp but when I changed the Coordinates to the Y/-Y Switch it fixed the issue.

Would it be possible to send this file to us so we can further test it? You can send it to support@d5techs.com and have it titled “Clov-Forum” and then just briefly describe the issue. Thank you.