Download update 2.9 failed

Get Help Tech Support
1

**D5 Render Version: 2.8.0.0471
**Graphics Card: Nvidia geforce RTX 3080
**Driver Version: 32.0.15.6590
**Issue Description: I’m downloading the 2.9 update, and at the end, an error message says 'Update Failed

d5 update fail

**Screenshots/Videos Description:

3

Hi there, I apologize for the incovenience this issue has caused, you may want to try to ensure the following:

  • Please make sure that you have sufficient disk space in your file directory, to cater the size of the update.
  • You may want to enable “Run as Administrator” function before opening D5 Render and see if it alleviates the issue
  • Turn off and exit antivirus software and network proxies (if they are turned on)
  • Try switching to a different network or use

Let me know if the issue persist, despite trying these suggested solutions. Thank you.

4

Hello, thank you for your feedback. Unfortunately it doesn’t work.

5

Hi @yann.seyssel

The error prompt “Update Failed” still persists? Please download the 2.9 Installer in this link: Download Historical Versions of D5 Render - Get Help - D5 RENDER FORUM

  • Before installing, please uninstall your D5 Previous version first, then proceed with the installation.