My D5 file doesn’t open. It will freeze on the 66%. Yesterday I worked with the scene and today I could not open it.
D5 Render Version: Version 2.3.4.0932
Graphics Card: NIVIDA GeForce RTX 2070 Super
Driver Version: 526.47
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hello, I had the same problem with a specific scene, a very large one and with lots of details, the other more simple scenes were opening with no problem, after a lot of things I found a solution, recently I updated the NVIDA drivers to the 526.47 version, and I had to roll back to the version 517.48 and now the problem is solved. So I hope you can solve your problem like this. you can go to the web site using this link: Official Advanced Driver Search | NVIDIA
Hi there,
Sorry to hear that you ran into the problem.The problem happens to a specific file, right?Could you please send this D5 scene file and logs to li.huang@d5techs.com with problem description, which can help us reproduce and locate the problem asap.
- How to compress D5 scene file - Please find the scene file in Recent Uses, right click to open the file location, and zip the entire folder where the .drs file is located.
- How to find log files - Please follow the steps in that page, then send the exported log file (which is called zziplog) to us.
Thanks
Lia
Please try this and let us know how it goes.Thanks 
It worked, thanks!
The developers must to fix this issue. iy happens very often.
WE NEED to have our machines updated and you need to work with that.
Hello @mauroark
sorry for the issue.
Can you tell me the current version of your graphics card driver? Can I help you?
