Sorry for your issue. I suggest you can send your log file to us and we will check it. If this could not help us solve your problem, we are also glad to provide remote support.
You can refer to this post to learn how to collect logs. D5 Support Tool - Tech Support - D5 RENDER FORUM
rtfss1
March 5, 2024, 8:43am
22
Hi LunaLang
just uploaded the files requested:
hope can share how to fix it!
Thank you for your logs, we will check it. BTW, If itās convenient, you can try using dlss 3.5 on a computer with Win 10.
rtfss1
March 7, 2024, 3:20am
24
thanks for supportā¦
canāt test on a system with Win10 sorryā¦
will wait for responseā¦
Sorry for your issue. Is it convenient for your to accept remote support? We can provide remote support from 10.00 am to 18.00 pm HKT on weekdays.