D5 Render Version:
mvidia rtx 4080:
latest studio:
d5 won’t start, please see screenshots.
i also have tried all forum and help centre recommended solutions, nothing seems to work
i have tried to contact you guys and nobody replied after I’ve sent log files so tech team two months ago. :
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Hi @mad4nt
Thank you for attaching your hardware information. I see that you’re using an Intel Core i9-13900K processor.
The Program Startup Failed error pop up is a known issue for Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS CPUs when running D5 or other DX12 applications. This is often caused by environmental/system settings rather than a D5 bug. To resolve the issue, we recommend the following:
After making these adjustments, restart your PC and try launching D5 again.
Please let us know if this resolves the startup issue. You may also refer to our User Manual here: Why prompt 'The program cannot be launched because of DLL errors...' or 'Program Startup Failed'? | User Manual
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Thank you for your prompt response.
I am aware that the Core i9-13900K/KF/KS and i9-14900K/KF/KS processors are known to have this issue. A Dell technician previously replaced the processor with an upgraded version, along with the RTX 4080 graphics card and a new power supply. The BIOS was also updated during that visit.
Following these changes, D5 functioned perfectly until the release of version 2.11, after which the same issue reappeared.
I contacted Dell and explained the situation. They verified the hardware and confirmed that the new processor is not faulty, as it belongs to the latest batch.
Additionally, I have noticed that SketchUp defaults to the classic engine instead of the new one. While this may not be directly related to D5, it could provide some insight.
Please note that the XPS 8960 does not offer an option to adjust RAM speeds. I have attached a photo for reference.
Thanks
Hi @mad4nt
So you were able to use the previous version of D5 (2.10 or earlier) without any issues before the problems started in version 2.11? Please try rolling back to the previous stable version of D5 for now. You can find it here: Download Historical Versions of D5 Render
Let me know if the issue persists. Thank you
