D5 wont start please help.

[mad4nt]

D5 Render Version:

mvidia rtx 4080:
latest studio:
d5 won’t start, please see screenshots.
i also have tried all forum and help centre recommended solutions, nothing seems to work
i have tried to contact you guys and nobody replied after I’ve sent log files so tech team two months ago. :
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Steps to Reproduce (optional):

[ela]

Hi @mad4nt

Thank you for attaching your hardware information. I see that you’re using an Intel Core i9-13900K processor.

The Program Startup Failed error pop up is a known issue for Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS CPUs when running D5 or other DX12 applications. This is often caused by environmental/system settings rather than a D5 bug. To resolve the issue, we recommend the following:

1. Update your BIOS to the latest version (April release or newer).
2. Disable any CPU overclocking, RAM XMP profiles, and Intel Turbo Boost, or restore them to default values.

After making these adjustments, restart your PC and try launching D5 again.

Please let us know if this resolves the startup issue. You may also refer to our User Manual here: Why prompt 'The program cannot be launched because of DLL errors...' or 'Program Startup Failed'? | User Manual