I’ve tried to run D5 on a new install without the firewall on, looked for the DLLs, etc. It does not run. New intel I9 machine with all up to date drivers…
**D5 Render Version:2.5.1.0319
**Graphics Card: Nvidia RTX A6000 ada
**Driver Version: 31.0.15.3696
**Issue Description: not loading because of DLLs missing. Revit link not working.
**Screenshots/Videos Description:
**Steps to Reproduce (optional): try to launch, fails every time. Also for some reason the windows uninstall is not finding the .exe when I try to find and remove it. I can’t believe this is supposedly a professional software package?
Can you screenshot the detailed system version info? If it is too old, you can update it to 22H2. Please also run a clean installation of the GPU driver.
It looks like my trial is over today and it never actually ran, bummer I really wanted to run D5 for work. Looks like we’ll have to move on. Thanks anyhow!
Can we schedule a time for remote assistance? Please install a program called UltraViewer (or others) for remote access. We are usually available from 10 am-7 pm UTC+8.