D5 Render Will Not Open

[fmccaffrey]

**D5 Render Version:**3.1
Graphics Card: NVIDIA GeForce RTX 4070
Driver Version: 13th Gen Intel(R) Core™ i7-13700, 2100 Mhz, 16 Core(s)
Issue Description:“System environment error. Please follor the tutorial to resolve the issue, or contact customer service.”
Screenshots/Videos Description:

Steps to Reproduce (optional):

[Clov]

Hi @fmccaffrey

Please send us the following:

• System Information
  
  
• VRAM
  
  
• Memory Speed
  
  

Were you able to follow the suggested steps that are mentioned in our user manual? If not, please try the following steps stated in this link:

• Link: Why prompt ‘The program cannot be launched because of DLL errors…’ or ‘Program Startup Failed’? | User Manual
• It is best to follow all of the steps thoroughly.

[fmccaffrey]

Hi, Thank you for your quick response. I have followed those steps in the past and again yesterday. I also do not see the “Manage Display Mode” in the NVIDIA Control Panel. I will continue to follow these steps more closely in the meantime. Thank you.

[fmccaffrey]

I will confirm I have tried everything in the link you have sent.

[Clov]

Hi @fmccaffrey

Just to clarify, this occurs to all files, right? Were you able to use D5 Render normally before? Were there any actions you have done, such as updates, that may have triggered this issue?

• Are you opening a D5 File when you were checking your Task Manager? If so, it seems your iGPU is being used instead of your RTX GPU. If this is really the case, try disabling your iGPU temporarily and please ensure your monitor is connected to your RTX GPU
  
  

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Another suggestion:

Disable CPU overclocking and XMP profile

• Enter your BIOS settings and disable CPU overclocking, as well as any XMP memory profiles. Reset these settings to their default values.

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If the issue still persists, please send us your log files.