Don’t really remember the previous version that I had when this issue started (if was 2.7 or 2.8) but my existing file crashes after being open for a few minutes. This file never crashed while I used D5 Render for a whole year. It crashes without an error and after freezing for some seconds. I already tried to update to 2.9.0.0500 and it still happens.
Do not know what I can do more. Updated all the drivers after and still the same. Starting to be stressed because I really need to deliver work and I’m not being able to do so 
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AMD Ryzen 9 5950X
AMD Radeon RX 6600 XT
MPG B550 Gaming Plus
Hi there. I apologize for the inconvenience this issue has caused. Does this issue persist in other files? Or is it specific to this file only? Can you also provide the following information?
- system information
- VRAM
- Memory Speed
Thank you
I start a random project, change materials and add models without any problem, but sometimes I start adding renders to the render queue or start right away rendering and it freezes, from that point forward I can’t do anything in the program or in my computer and I have to restart it
Hi there; I apologize for the inconvenience this issue has caused. Currently, there seems to be a known stability issue for AMD Graphics Card users. A user previously reported and shared that their D5 Render 2.8 version only works with AMD Driver 24.5.1, and anything that is much more updated than the said driver does not work with D5. Various problems with version 2.9 - Get Help - D5 RENDER FORUM
- Can you send us your log files? You may refer to this link for further instruction: How to use Support Tool? | User Manual You may send it to support@d5techs.com and have it titled as “AMD Clov-Forum” or you can directly share the downloadable link here (if it is convenient or possible for you)
We are currently investigating this problem and working on a probable fix. I will let you know about any updates. Thank you for your understanding.
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