**D5 Render Version: 2.8.0.0471
**Graphics Card: NVIDIA GeForce RTX 3070
**Driver Version: 32.0.15.6094
**Issue Description: Upon launching D5, within 8 - 13 seconds the application vanishes without any error notification.
**Steps to Reproduce (optional):
1- double click D5 shortcut or D5_launcher
2- 8-13 seconds D5 launch window disappears.
Hello, @umairkarch
Apologies for running into this issue, is this the first time you have encountered this issue? Could you provide me your system info? You can refer to this guide for instructions.
If you are unable to reproduce the above-mentioned, please provide me with your complete PC built like this one
You can provide me a screenshot of that issue as well.
Thank you
@maslu Yes this is the first time. i want to inform you that the first image you have attached is not accessible by me as the program quits as soon as i launch D5.
the following image is the startup window that disappears within 8 seconds upon launching it, doesn’t get past this stage.
Thankyou.
Hello, @umairkarch
I’ve noticed that your D5 version is outdated. You can download the updated version from the official D5 website at https://www.d5render.com/. I have two possible solutions for you:
Aside from that, you can also try turning off CPU overclocking and turning on performance mode.
User Manual…-or-program-startup-failed#solution-2-try-a-clean-installation-of-the-graphics-card-driver-and-change-a-path-to-install-d5-rend
If the above solutions cannot help, please collect and send your log to us, How to use Support Tool? | User Manual
Send it through support@d5techs.com add the complete (forum link) of this issue, and tag me @maslu for easy tracking. Thanks
Hello @maslu. i have updated all drivers i.e. graphics and intel. Also downloaded D5 as a complete package to ensure their is no problem in the installation file. i have made sure no firewall or antivirus software is hindering the software. Over clocking is also turned off. Despite our efforts the issue persists. I am sending you the log file at your given email address along with the forum link. Thankyou.
Hello @umairkarch,
Apologies for causing this kind of inconvenience to you, your log file has been forwarded to our dev team for thorough review. While we await their feedback, I would like to confirm whether you have completed the following troubleshooting steps:
Thank you.
