D5 I have a freezing problem as soon as it opens

[Clov]

Hi there,

Does this issue occur with a specific file? Or is it evident in all of your other files as well?

• Based on your screenshot, it might be best to revert to a GPU Driver Version 572.14, just ensure to avoid 576.02 at all costs for now.

Can you share this screenshot to me?

• VRAM
  
  

[l2011009074]

Even if I open D5 and open a new work, it freezes as soon as it opens, but there is also a freeze in the file I threw in the collect log.While I did not have such a problem until 2 months ago, my freezing problem has increased significantly recently, even I have to restart my computer completely.After restarting several times, my freezing problem disappears and I can continue working.

d5 when I open a new project the program freezes and the values are like this

Here are the values when I opened my model

[huseyinabk859]

I’m having the same problem right now, there’s a delay when I open it, it happened after the new update, I didn’t experience anything like this in the previous version.

[Clov]

Hi there @l2011009074

I just want to confirm if it is a momentary freeze or does it last too long to the point where you need to force close D5 Render or even restart your device?

• I just also want to clarify whether this problem is evident in empty files or light files? If the file is quite heavy, then it might be expected considering the 4GB Dedicated GPU Memory that you currently have.

• Based on your description, this issue was not evident 2 months ago. Can you tell us if there are any recent updates that you have done with your device? Maybe a Windows or Driver Update? If so, it might be best to revert to its previous version.

[Clov]

Hi @huseyinabk859

By delay you mean a momentary freeze of the D5 Screen? But eventually will go further after a minute or so?

• Can you please send us a screen record of the issue that you are experiencing? This will help us confirm the detailed info of the issue.

• Which specific version were you able to notice this issue? Have you tried reverting back to the previous version and see if it still persists?

[l2011009074]

D5 causes serious freezes that I have to force the render to close.I also have a serious freeze in heavy files that I have to restart the computer when D5 first opens and says new project.Even when I open a new project, the program does not seem to freeze, but when I click anywhere, the program freezes.2 months ago I switched from nvidia gaming version to studio version, now I uninstalled the video card driver with DDU and returned to the current game driver, but I did not make any other changes.

After this freeze, I can’t open task manager or even shut down my computer from windows, I hold the power button for 10 seconds and shut it down.

[huseyinabk859]

After the program is opened, it starts to slow down and no movement is possible, then the computer freezes and the program closes on its own.

[huseyinabk859]

how can I go back to the previous version

[l2011009074]

I have now switched to the old version 2.9 and my problem seems to be fixed, either there is an optimization problem with version 2.10 or my system can no longer keep up with the technology.

[l2011009074]

Download Historical Versions of D5 Render

Updates to the D5 Render may include new GI, new features, new assets, etc. In general, we recommend that users use the latest version of the D5 Renderer. However, some users may have special cases that require them to use a version other than the latest one: If you have an ongoing project, we suggest you continue to use the lower version and click “Cancel Update” when the update pop-up window appears. If you have already updated but need to back to the lower version, please click the link be…

Buradan indirebilirsiniz ben buradan indirdim iyi çalışmalar

[Clov]

Hi @l2011009074

Thanks for providing some info. The recent 2.10 update introduced path-tracing, so if you have enabled it, it will surely increase the file’s load on your device compared to 2.9.

If you have time, you can try returning to 2.10, then check if Path-Tracing is enabled.

[Clov]

Hi @huseyinabk859

That’s abnormal considering that this file is almost empty. Can you also send the following images:

• System Info
  
  
• VRAM - Please open your file while accessing this portion
  
  
• Memory Speed
  
  

Although it’s just a guess, perhaps your device is utilizing your iGPU instead of your dedicated GPU? (only for devices who has both integrated and dedicated GPUs)

[l2011009074]

I opened path racing, but when I closed it, the same problem continued. I tried again today, and my freezing problem continues in version 2.9, I will do maintenance on my computer this week and format it.

[Clov]

@Clov

I just also want to clarify whether this problem is evident in empty files or light files? If the file is quite heavy, then it might be expected considering the 4GB Dedicated GPU Memory that you currently have.

Hi @l2011009074

I was able to mention before whether this problem is evident in empty files or light files? Specific or True to all files?

• To test, you can try opening an empty file and see if it freezes or use Residence Lawn - Demo File

• If the file is quite heavy, then it might be expected considering the 4GB Dedicated GPU Memory that you currently have.

[l2011009074]

My computer came from maintenance, when I open a new project in d5 2.10 version, after a few minutes the program crashes, it uses 1.8GB as vram, but I saw that my video card uses 100%, I don’t know how it happens, I can’t close the program and I have to shut down the computer, which damages my computer.

[Clov]

Hi @l2011009074

Just to clarify, after your computer was sent to maintenance it perform worse compared to before?

Considering that it is crashing despite opening a small file which is consuming 1.8gb of your VRAM then we might need to investigate this issue further.

Please send again the following information to support@d5techs.com and have it titled ‘Clov-Forum D5 Ihave a freezing problem’

• System Info
  

  

• VRAM
  

  

• Memory Speed
  

  

• New Log Files - How to use Support Tool? | User Manual

• D5 Render File - Please zip this file first
  

  

[l2011009074]

I sent what you asked for

[Clov]

Hi @l2011009074

Thanks for sending the necessary information, but the D5 File is missing. Please send it to us so we can test it.

• Please zip it first and generate a link for the file, you may send it to me directly here in forum via Direct Message.
  
  

[l2011009074]

I also sent my d5 work file

[Clov]

Hi @l2011009074

Alright, please grant us access to your file. We have requested permission. Thank you.