Crashing Again

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1

D5 is crashing to desktop again. I forgot how I fixed it last time. Anyway, here’s the log.

[2023.12.14-14.00.10:271][ 8]LogThreadingWindows: Error: Runnable thread RHIThread crashed.
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: === Critical error: ===
*[2023.12.14-14.00.10:271][ 8]LogWindows: Error: *
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: Fatal error!
*[2023.12.14-14.00.10:271][ 8]LogWindows: Error: *
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00007ff6df81c202
*[2023.12.14-14.00.10:271][ 8]LogWindows: Error: *
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cdc5be42 d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cdc7920d d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cdc627ea d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cdc75ee0 d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cef8ee63 d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cef906bb d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cef90d7d d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cd58d28e d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cf01c6eb d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cd6e37a7 d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff6cd6de541 d5_immerse.exe!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff8cc087344 KERNEL32.DLL!UnknownFunction []
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: [Callstack] 0x00007ff8cc3226b1 ntdll.dll!UnknownFunction []
*[2023.12.14-14.00.10:271][ 8]LogWindows: Error: *
[2023.12.14-14.00.10:271][ 8]LogWindows: Error: Crash in runnable thread RHIThread
[2023.12.14-14.00.10:284][ 8]LogExit: Executing StaticShutdownAfterError
[2023.12.14-14.00.10:284][ 8]LogWindows: FPlatformMisc::RequestExit(1)
[2023.12.14-14.00.10:284][ 8]LogWindows: FPlatformMisc::RequestExitWithStatus(1, 3)
[2023.12.14-14.00.10:284][ 8]LogCore: Engine exit requested (reason: Win RequestExit)
[2023.12.14-14.00.10:293][ 8]Log file closed, 12/14/23 07:00:10

2

Think I fixed it. Did a fresh install but omitted the contents of my previous D5 WorkSpace. So far no crashing to desk top and I think it also stabilized the vine models. If you have crashing issues you might want to start with a new D5 WorkSpace folder. Knock on wood.

3

Thanks for feedback! If this happens again, please contact us.

4

You’re welcome Luna. It’s still crashing although not as frequently.

5

@LunaLang @gusrobatto Mine is crashing since 2.4 update…in version 2.5 the crashes were random….now with this new 2.6 update is crashing again every 5 minutes….any updates?

6

Please send your log file to us and we will check it. You can follow this post to learn how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

And maybe this post can also help you.
Crashes/Restarts/Fails to Load - Get Help / How to - D5 RENDER FORUM