continuous program shutdown

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1

Good morning
I am new to the forum, so far I have not had any problems with the application and it has been working perfectly.
For about 15 days now, when working with D5, the program closes and the last changes made are lost.
Does this happen to anyone else?
Can it be solved?
Thanks
Best regards
D5 Render Version: 2.10.0.0566
Graphics Card: GeForce RTX 3070
Driver Version: 32.0.15.7260
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

2

Hi @pedroalgara

I apologize for the inconvenience. Does this happen to all files, or is it file-specific? Were there any error prompts?

Please also provide the following information:

3

Good morning,

I have been working with D5 for more than a year and until now it has not happened.

It happens with all files

No error message

Please find attached the requested information

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Thank you

4

Hi @pedroalgara apologies for the inconvenience. Could you please share your log files with us so we can troubleshoot this further.

To collect logs, visit D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

5

Hello,
Is this what you need?

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6

Hi @pedroalgara,

Please click on the blue icon labeled “Collect logs” to download the log file. You can share this file with us at support@d5techs.com. Be sure to include Anthony/Clovis/Forum in your email, along with a detailed description of the issue so we can troubleshoot it further.

We apologize for any inconvenience this may have caused. Thank you!

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7

Hi,
Yesterday I sent the registration file by mail to support@d5techs.com
Thank you

8

Hi @pedroalgara

We have received your log files and will start our test/troubleshooting with them. Thank you so much.

9

Hi @pedroalgara

Did you perhaps update your windows version system recently? Based on the logs file that you have provided, you are currently using Windows 11 24H2,

  • Please try to update or roll back to a different Windows Version.

  • Do you have this option enabled? If so, please disable it.

    Optimization for windowed games
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  • Just to reconfirm, have you tried opening D5 Render with an empty file? How about a demo file? Please send us a screenshot.

Please let me know, thank you.