When I load the project, I get black screen. Does anyone know what the problem might be? I tried to reload and restart the computer, but nothing helps.
Hello,
Does this problem happen to a specific file or all files on your computer? it seems the time is 11:28 p.m.
which means there is not sunlight.
You can adjust that then check the result.
If the problem persists, please back up this project folder first, then you can send it to support@d5techs.com, we will open a ticket for you in D5 Help Center.
Yes, that’s what it is thanks.
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You are welcome, mate. If you have time, please write a review for us on G2:
D5 Render Reviews 2022: Details, Pricing, & Features | G2
It will help us a lot in the 2022 final competition.
Thanks,
Oliver
Hello did you solved this problem?
Hi there,
I am also having the problems, have already tried everything to solve it, but until now still not working.
For example, with the start image is not displayed, even if an object is imported from ArchCAD. It is possible to create a scene, but it is not displayed in full mode, so I cannot add textures etc.
This happened after the new version was released.
Does anyone have an idea how to solve this problem?
Thanks in advance.
I am suffering the same exact problem, see attached, i have a 4090nvidia card with latest drivers as of today , how can we resolve this please
Hello @stivmamesh
Thanks for pointing out.
Did this problem happen just after the 2.9 update yesterday? 
If you let the mouse hover over the taskbar, does the small window display correctly?
i had to format my os, i installed the earlier version 2.7, it works just fine, the issue clearly then is after the update to 2.9, i am afraid of updating lest i cant get it back working again but the new features are so tempting.
Hi @stivmamesh
Just for confirmation, are you using Windows High-contrast themes? Or are you using
plugins like Mica For Everyone?
Regards
Well i dont use contrast themes, however i was using windows blinds before, but i have not installed it as of yet, could that be the reason?
Yea, it’s possible. Can you restore everything of the Windows theme/uninstall them and try again? Thank you
so can i try update it to the latest version? The themes are already uninstalled
Yes, did you uninstall it just now? What Windows theme are you using right now, is it default?
Do you mind testing again? If you already restored it. Thank you for your cooperation and patience.