For me, starting today, it suddenly stops working. Same problem occurs.
Looks like the same problem described in this other topic:
D5 TEAM PLEASE RESPOND
Hi @psv_1710 @danielpaes @kkk3han @gusrobatto @enciso.aal @alejandrojose @kunna.fx @onashHh @bogdan.chipara ,
Sorry for any inconvenience caused. I’ve reported it to our Team, we’ll check it and get back to you if any updates. 
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Hi @psv_1710 @danielpaes @kkk3han @gusrobatto @enciso.aal @alejandrojose @kunna.fx @onashHh @bogdan.chipara ,
Our team fixed this download issue, I just tried AI Enhancer from my end and it works fine, please check if you can use it properly. Any update will be appreciated. If the problem persists, let us know.
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Great. I wasn’t on any work crunch here.
So what was it?
Hello. how are you guys? Did you receive any solution? In my case, the AI image enhancer still does not work.
Same Issue
Sorry for any inconvenience caused. Our team fixed this download issue earlier today, I tried AI Enhancer from my end, and it works fine, please check if you can use it properly. If the problem persists, let us know.
Hi @gusrobatto,
We found there maybe a problem with the download service, but we fixed it, can you use AI Enhancer now?
Best
Yes, it’s working.
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Hi @Vera_Hsu ,
The initial problem is gone but I still cannot download the image.
It takes 15-20 minutes to load it all in the AI Enhancer window:
When loading is done I still cannot download.
The download is stuck at 1.8MB:
So I still cannot download,
Please fix.
I just tried Enhance AI and is working OK. Thanks to the D5 team.
1 Like
Sorry for any inconvenience caused. How is your net speed? If there is a file with a download suffix after you use the ai enhancer, it means that the file hasn’t finished downloading yet. You can try wait for a while or switch the network.
Hi @Vera_Hsu ,
The download is very slow, while my connection is very fast.
It is unusual to wait more than 10 minutes for a download.
A few days ago it was happening instantly.
Could you please check if something can be improved?
Thank you!
1 Like
Hi @bogdan.chipara ,
It is normal for the download time to be around ten minutes after using AI Enhancer, do you download every project in around ten minutes? You can try another program to see the download time.
AI Enhancer is cloud-based, so if it’s particularly slow to use, try the following:
- Reboot the router or switch a network for your computer (you can test by using wifi or hotspot).
- Use VPN to switch a node.
Hope it will help you.
Best
Hi @Vera_Hsu ,
I replied by email.
This doesn’t help unfortunatley.
The problem is also described by others in this topic:
Hello, AI Enhancer is not working. Help me solve the problem
Hi @bogdan.chipara,
Sorry for any inconvenience caused. I see the specific information you said in your email. Can you run the Support Tool and show me a screenshot of your internet speed (which may not be the same as what you get directly from your computer)? And please let me know your country and region, and which ISP you are using.
Any update will be appreciated.
Best
Hi @osip_drod_gen,
Sorry for this issue. I tried AI Enhancer from my end just now, and it works fine. If you try to switch the network, can you use AI Enhancer normally?
Best