[610.47] D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 | Driver 32.0.16.1047)

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1

D5 Render Version: 3.0.1.0683
Graphics Card: NVIDIA GeForce RTX 4060 Laptop GPU
Driver Version: 32.0.16.1047
Issue Description:
Hello D5 Support Team,
I’m experiencing a GPU driver compatibility issue when launching D5 Render.
The app shows this message:

Compatible Issue D5 Render
Compatible Issue D5 Render749×479 53.3 KB

And my setup is already above the stated requirements:

  • Windows 11 version 25H2
  • GPU: NVIDIA GeForce RTX 4060 Laptop GPU (8 GB VRAM)
  • Driver: 32.0.16.1047 (currently up to date)
  • CPU: Intel Core i7-14650HX
  • RAM: 32 GB

Could you help solve and fix the problem?
I’ll attach the share logs too.

2

Hi @stephanienataliaaa

I apologize for the inconvenience. We have received similar reports from other users regarding issues with NVIDIA Driver 610.47. Many users have been experiencing frequent crashes with D5 when using this driver version.

  • Have you used D5 Render before updating your drivers?
  • Are you currently experiencing crashes?

Thank you for sending your logs; we will investigate them.

3

Hi @stephanienataliaaa

We’ve confirmed that this is a known issue with the support tool.

Please confirm:

  • Are you able to use D5 Render with no issues?
  • Try creatinga new file or opening a Demo Scene File.

This will be fixed in the next version.

4

Hi @Clov ,

Thanks for the update and for confirming it’s a known issue with the support tool.

To answer your questions regarding performance and stability:

I am unfortunately not able to use D5 entirely without issues. The viewport has been quite laggy during normal use.

I am experiencing crashes, specifically when the software performs an auto-save. It isn’t happening constantly, but it occurs frequently enough to disrupt my workflow.

At first, I assumed the lag and auto-save crashes were simply because my project file was getting too large. However, looking closely at my hardware specs, my laptop setup (RTX 4060 Laptop GPU, 32 GB RAM, i7-14650HX) should easily be able to handle this file size smoothly. It makes me suspect the driver/system detection glitch might be impacting actual performance.

I will try creating a brand new file and opening a Demo Scene as you suggested to see if the lag and auto-save crashes happen there as well.

Looking forward to the fix in the next version! Any update when is the next version gonna be live?

5

Hi @stephanienataliaaa

Thank you for your update.

  1. Please open your file and check the Task Manager for VRAM usage. This will help determine if your file’s size exceeds your device’s capacity. An RTX 4060 laptop typically has either 6 GB or 8 GB of VRAM, which may be insufficient for handling large files.

  2. Create a new file and test it with a demo scene. Check if you encounter the same issues. If possible, please record a video of the process and include it in your forum post.

  3. The new version will resolve the Support Tool issue. We are still investigating reports of crashes after the update to version 610.47. The 3.1 beta has already begun in our Discord channel; if everything goes well, it will not be long.

If the issue still persists,