XR Tour project always "Failed" after generating

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1

D5 Render Version: 3.0
Graphics Card: NVIDIA RTX 3090 Ti
Driver Version: 595.79
Issue Description: XR Tour project always “Failed” after generating
**Screenshots/Videos Description:

Screenshot 2026-03-12 131159
Screenshot 2026-03-12 131159751×226 8.15 KB

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Steps to Reproduce (optional):

Hi,

I’ve already tried out XR Tour today for my project. After rendering and uploading it on My Workspace on D5 Render website, the Status set “Generating”. Then it become “Failed”. I tried multiple times and it was always the same.

Should I do now to publish my project? Does anyone have the same problem?

Thanks!

2

Hello @thietke.btt

We have checked your records in the backend and conveyed to the devs. Thanks for pointing it out.

1 Like
4

Thanks so much!
Looking forward to seeing your reply soon

5

Hi @thietke.btt

It seems that one of the rendered files came out empty. Could you please share your source/project file with us? You can send it to support@d5techs.com, tag me in the email, and include the link to this forum post for reference.

Thanks, and we’ll take a closer look once we receive it.

6

Hi ela,

I’ve just sent my email to D5 Support Team following your suggestion. My email is “m2x.designer@gmail.com”. Hope to see your solution soon. Many thanks!

7

Hi @thietke.btt

Thank you. I’ve received your files successfully. We will review them and keep you posted as soon as there is any update from our side.