XR tour - edit error

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1

Hello,

I’m experiencing an issue with the XR Tour feature.

I successfully created and published an XR Tour, and the generation process completed without any problems.

However, when I go to “Projects” and click “Edit” on the XR Tour, I get the following error:

‘undefinedlogin/?callback’

Because of this, I’m unable to access or edit the tour.

Could you please help me understand what’s causing this issue and how to fix it?

If needed, I can provide additional details, screenshots, or project files.

Thank you in advance.

2

Hi @geral6

This error prompt is reported to appear when users try to edit their XR Tour via an Apple Device. Can you confirm if you have opened the link in an apple device?

Additionally,

  • Ensure you’re logged into your D5 account in the browser before opening the link.
  • Please check if there are any ad/tracking blockers in your device that might be interfering with the flow.

If the issue persists, please provide us with the following: