Won't receive any emails from D5 - can't reset password

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1

Hi,

I have created a new account because D5 won’t recognize my old one.

I had an account on a different email with a paid subscription. As I’ve forgotten my password I asked D5 to send me a verification code on my email to reset it. I don’t receive any emails from D5 on that account - even though I have an active subscription that I can’t access. It’s been a week of having this issue.

It seems like there is a problem with recognizing my email address?

I tried contacting you last week a number of times, I would like to get back into my other account or receive the monthly fee that I have paid back.

Please can you help me with this, I can’t seem to find an answer anywhere else.

Thank you

2

Hi @ac3002009

Thank you for reaching out. I’ve checked the email associated with your account, and the verification code was successfully sent. Could you please check your Spam/Junk folders in case the email was filtered there?

To prevent our emails from being filtered as spam in the future, you may also add our domain (security@d5techs.com) to your email whitelist.

If you still cannot locate the verification email, please let me know so I can assist further. Thank you for your patience.