Acabo de actualizar la versión 3.1 y al querer iniciar sesión para entrar a las galerias no me lo permite, me sale la leyenda de UNKNOW ERROR. ¿A que se puede deber?
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Hi @desormaux24
Are you referring to D5’s Asset Library? Can you send us a screenshot?
Additionally,
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Did this only occur after updating to 3.1?
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Did you modify your Workspace folder location? Can you send us a screenshot?
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Please check if your Windows username or folder contains special characters. If it does, try replacing them with standard letters to see if the issue persists.
I am receiving the same error. When logging in D5 render I receive “Bad request”
- It occurs only after updating to 3.1.0 Reverting to 3.0 fixes the issue
- I can login in D5 launcher (v 1.2.0.0103) but not in D5 render
- Workspace is default C:/D5 WorkSpace with no special characters
- Ran D5 render as administrator and the issue persists
- Interesting to note is the “Verified” box shows up normally in D5 launcher but not in D5 render.
I have the same the exact same problem
I have this problem too.
Hi @mldesign_render @estudiocientounomx
I apologize for the inconvenience. Please send me your logs. You may refer to the image instructions in my previous reply. You may generate a link containing these logs and send it to me privately.
Hi @estudiocientounomx @Azebage @mldesign_render @desormaux24
Please try it now and see if issue persists, we’ve fixed the issue.
Hi Clov,
The behaviour has changed, but its still not working. Now, when I try to log in within D5 render, it logs in on the D5 Launcher in the background but it does nothing in D5; no log in and no error message. I can hit “log in” again and wait…nothing. If I try to then download a Pro asset, I get directed back to the log in and nothing happens again. In the background, the launcher log in drops out again.
Sent via link in email to tech support address
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Just checking back in, it’s incosistent. Sometimes it works smoothly, sometimes the issue persists.
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