D5 Render Version: 2.5
Graphics Card: RTX 3070i
Driver Version:
Issue Description: Hello, in 5th August I edited my file, then I open it today my model is gone. The imported file also gone from my assets. All lights and other assets is still there. The scene also looks like the old one (the file that before 5th August)
Can you help me? I have deadline for next 2 days.
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi mate, Have you checked your backup files in the project folder?
Did you use any servers or clouds to save your work? can you also send the scenes and logs to us for troubleshooting? support@d5techs.com
Hi, mate, we check the files you sent, Your model file and backup files were not saved successfully. May I ask how many times you have used D5, and if such situations occur every time? Have you used sharing folders with Wi-Fi before?
Besides, can you send the log files to us? we will check whether the files can be saved in your sharing folder. and we highly recommend you save your work locally, please make sure the Autosave is open. Sorry for the inconvenience.
How to collect log files:
D5 Support Tool - Tech Support - D5 RENDER FORUM