When I click play presentation it’s just a black screen

Great updates. I don’t think presentation is working correctly, for me at least. When I click play presentation it’s just a black screen.

Hi @don.s

I apologize for the inconvenience. May we know more about the issue that you’re experiencing?

  • Some issues that were reported were already fixed in 3.1.0.0746. If you are not yet at this version, please update it.

  • Does this occur with all of your files or only with specific files? If this occurs to a specific file only, please send us the D5 File.

  • Please send us a video recording showing the whole process and the issue.

It seems to be every project even a brand new blank one.

https://streamable.com/ho2c8k

Here’s a video!

Hi @don.s

I can’t replicate it on my end.

Please send us the following:

You may generate a link containing these files and send it to me privately.

Hey, foolishly it was just as easy as updating my graphics driver. It seems to be fixed now!

Hi @don.s

Thanks for updating us, we really appreciate it.