Hello D5 Render Team,
I am currently developing a large-scale XR Tour for a Farm. My goal is to deliver two optimized versions: one for PC and one for Mobile. It’s a customer requirements.
When generating the initial .ply file, it contains around 3 million vertices. Your built-in cropping tools allow me to cut about 500k–800k vertices. However, the critical limit for mobile devices is 1 million vertices; anything above this causes a significant FPS drop.
The core issue:
- A month ago, after generating the
.plyfile, cropping was handled via a redirect to the third-party service SuperSplat, which included both import and export functions. Redirection was inside your interface. - I built a working pipeline: I downloaded the file, ran it through a custom decimation script, and reduced the vertex count from 2 million down to the target 1 million.
- I would then upload this optimized
.plyfile back to SuperSplat. After saving, the optimized XR Tour displayed perfectly in the D5 Render “My Space” section and ran smoothly on mobile devices. - With your recent update, you removed the SuperSplat integration and moved cropping into your native interface. However, there is no import function. I can download the file, but I can no longer upload the optimized version back to your platform. The native cropping tools are insufficient to reach the strict mobile vertex limits.
- Consequently, this UI update has completely broken my working optimization pipeline.
- I kindly request that you either restore the import/export functionality for
.plyfiles within your native Edit section, or add a built-in decimation/reduction tool with percentage-based settings. - This is a critical blocker for my project, which has been in development for over two months and is now in its final stages.
Please provide a hotfix or workaround at your earliest convenience.
Best regards, Alex
