Updated to the new version but can`t open D5

I’ve been working with D5 with no problems, but when I updated the new version suddenly I can’t open the program. I have a Nvidia RTX 3070 8GB with 11thGen Intel I7-11370H with 16gb RAM

I tried updating the graphic cards but it’s all good, don’t understand why it isn’t working. Any help?

Thank you!

Screenshot 2022-08-15 145335

Hi, sorry to hear that you ran into this problem. From the error message, I think the update may be not complete.
First, please run the support tool then send the log file to me, ziyin.zhu@d5techs.com, thanks!
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

Then, you can reinstall D5 Render 2.3 to overwrite the current one:
Download | D5 Render

I have the same problem at first, then i uninstall everything and set my antivirus (Norton) to exclude everything with d5_render,

Now its perfect

@Oliver.J anyway, the latest update are kinda sketchy, hahhaa

The sketchup converter alone detected as virus.
The D5 exp also detected as Virus.

In my case i use Norton. FYI

Norton!!! I will contact them again, last time they told me we are already on the whitelist :angry:

Hi, when you met problems that D5 Render is stopped by Norton, can you please show me a screenshot of what specific file cause that problem?