D5 Render Version: 2.0
Graphics Card: RTX 2060
Driver Version: 511.79 (UPDATED ON 14.02.2022.)
Issue Description:
While in proses of updating on 2.1.0 version, every time it reaches 136/137 and immediately shows status and dialog box with ‘‘Update has been s’’ (photo down below)
We re hoping to resolve another problem that we’re having, by updateing software. Problem is with the noise on render when aplying some materials.
Photos attached below.
Thank you in forward.
Screenshots/Videos Description:
Hello arminmesic,
Sorry for the inconvenience caused by this problem. First, to solve the noise problem, have you tried rendering another time? If the problem remains, please let us know the material name if it is from D5 assets library (is it “white wall paint”?)
If possible, you can also compress the scene file folder then send it to support@d5techs.com for further troubleshooting.
Second, with regard to the AutoUpdate problem, from the screenshot, we guess the most possible cause is that the update process was stopped by some Antivirus software. Please turn off Antivirus software/Windows defender temporarily, or add D5 Render to their whitelist, then update again.
If it still cannot update, please send two folders which contain logs to help us find the issue cause and solve the problem:
- A folder called logs, in the installation directory of D5 2.1
- A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse
Please send them to support@d5techs.com
Best regards,
Oliver
I also noticed if u have a material tool in use then also get noise image and takes also more time to render image out. 
But it just a little problem.
1 Like
Dear Oliver.
Thank you for your replay. Sadly we were unable to fix the problem, so we wrote an e-mail to your adress and attached files you were asking us to send.
Best regards.
