Unable to Sign In to Pro Account Due to "Google Verify Timeout" Error

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1

D5 Render Version:
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Screenshot 2024-10-09 112053
Screenshot 2024-10-09 1120531531×1165 252 KB

Dear D5 Render Support Team,

I’m encountering an issue whenever I try to sign in to my Pro account. I keep receiving an error message that says, “Google verify timeout.” I suspect this is happening because I initially created my account using Google instead of setting up a standard D5 Render account.

Could you please advise me on how to resolve this issue? Ideally, I would like to update my login information or change my password to create a proper D5 account and avoid running into this problem in the future.

Additionally, this issue has caused me to lose an entire morning of productivity, as I have been unable to access my account. Your prompt assistance would be greatly appreciated.

Thank you, and I hope to hear back soon.

2

Hi there. I’m sorry for the inconvenience. I assume that your D5 Account is connected to your Google account.

  • Have you enabled a 2-step verification in your Google account and failed to enter it multiple times?
  • Does restarting your PC or transferring to another network connection make any difference?

Looking forward to assist you further, thank you~

3

Hi there. You might want to try to log in right now; there was a minor issue regarding that option, and it is now fixed. Let me know if it’s okay or not. Thank you.

4

I have log in issues today. Wont log in (not with google). via normal email / password

6

Hello, we apologize for this issue. We are urgently checking and fixing the server. :bowing_man:

7

Please try relogging in, and see if there are no issue. Otherwise, please notify or update us thank you so much for understanding.