There is a problem with payment

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1

I have a monthly payment problem. When I click to pay, nothing happens.
id s6111022620264@email.kmutnb.ac.th

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2

Hello, sorry to hear that you ran into this problem. Normally if nothing happens after you click to pay, it means that the risk control system is triggered.
Please try switch a browser, also change a credit card from other banks, then try to pay again.
By the way, could you please let us know your region? We are also preparing to support Paypal.

If the problem remains, please let us know.

3

from thailand still have problem I have only one credit card.
I have to use it, what do I do next? Is there any other way to pay?

4

Hello, sorry for waiting for that. We will probably support Paypal next week, then you can subscribe to D5 Pro with no problem.

5

I am having the same issue. Sometimes when I click on ‘Pay Now’, Nothing happens.

Also sometimes it says

Ops! Something worng with the payment

(Error Code: 05)

The card has been declined,
please contact your card issuer.

I have tried payment through 3 different cards (Two Visa cards and one Master Card) of different banks. All of them are enabled with international Transactions and working for other purposes except this one.

Also I tried with different browsers and operating systems on other computers as well.

Please let me know what is the exact issue here and how can I purchase it. By the way I am located in India.

6

Hello Moishakash, we will support Paypal next week if it goes well. Error code 05 means the bank do not allow this transaction or they do not support our payment service, sorry for that. I will keep you updated here.

7

@s6111022620264 @moishakash Hello, we have supported Paypal payment service now, and if you need to subscribe to D5 pro via Paypal, please let me know, or you could contact support@d5techs.com

Have a nice day!

Br,
Oliver

8

Hi Oliver,

I’m having the same problem as well. Kindly help me rectify

10

Hello, please check your private message, or you can email support@d5techs.com instead.

11

I am waiting for Pay Pal too. I don’t want to write information from credit card to service on internet. Is not good for security reasons

13

Hi mate, you can go to our Pricing page, if the transaction failed at the first time, the Paypal option will pop up, thanks~

14

Please add Paypal as regular option, I will wait for it

15

Thanks for your suggestion, I have sent your suggestion to the relevant team.