The file saved in portable hard drive now blank when opening

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1

D5 Render Version: 2.10
Graphics Card: NVDIA GeForce RTX 3060
Driver Version: 32.0.15.7260
Issue Description: After saving the file, when opening there aren’t anything, the file folder are still heavy so i guess somehow the default layer got missing
Screenshots/Videos Description:

image
image1920×1029 113 KB

2

Hi @gelawa3850

We don’t recommend putting the file in a portable hard drive while working on it, since it may cause some fluctuation or transmission errors. Please put them first in your local file path then continue working on them. If there are some linked models or imported models, it’s best to have them stored in the same folder.

If you wish to have these files archived or placed in a portable hard drive, I recommend zipping them together with the imported models and then reloading these models afterward.

  • For your situation, please try to check your file’s version history and see if you can access the previous version of the model.
    version history
3
  • I have try history version too but it have been grayed out so i can’t recover it.
  • I have try to open the 1.save file inside asset folder with notepad and i still be able to view the model that i have import/placed.
  • Since i think the problem are the disappearance of the default layer, i have try to use the merge project to merge it with a clean and new project but when opening the merged project, the problem still occur.
    In case you have any other solution, please help me, thank you!
4

Hi @gelawa3850

Can you please send me your D5 Render File, Please send it to support@d5techs.com and have it titled ‘Clov-Forum The File Saved in Portable Hard Drive’

Complete folder of D5 files
Complete folder of D5 files775×882 130 KB

Additionally, were you able to transfer this file locally and proceeded to create a new one?

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5

[quote=“Clov, post:4, topic:58947”]
support@d5techs.com
[/quote]Thank you, i have send the file to the email that you provide. By the way, when i’m checking some of my other files, i notice that there are some project got this problem too when the other aren’t so it would be great if there is a fix. Thank you

6

Hi @gelawa3850

I will try to recover your files. As mentioned, we don’t recommend putting your D5 files in an external portable hard drive while working on it, since there may be some connectivity issues or disruptions. It is still best to put them locally (not on cloud storage but local file path)