The communication to the D5 Render is abnormal, live sync abort.

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1

**D5 Render Version: 2.10.2.0589
**Graphics Card: NVIDIA GeForce RTX 4060
**Driver Version: 32.0.15.7680
**Issue Description: Using SketchUp Pro 2020, after sync with D5 then while trying to save a NEW Project it suddenly closes down giving this message: “The communication to the D5 Render is abnormal, live sync abort”. This issue happens only for saving new projects. Therefore it is impossible to render anything.

I tried everything, deleting and reinstalling plugins and D5, clearing cache from graphics card, purging sketcup model…etc. nothing works. Your help is much appreciated!

2

Hi @sergio.navarro

I apologize for the inconvenience. Just to clarify:

  • So this issue is only evident with new files, even empty and simple SKP files?
  • How were you able to use SKP to D5 Livesync before? Were there any specific actions that you have done which might have triggered this error? Perhaps an update to the software, etc.
  • Which D5 Livesync Version are you using? Please send us a screenshot
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