The asset library not showing the thumbnails

Greetboom · September 22, 2023, 5:09pm

Hi, I have the asset library not showing the thumbnail. I did a lot of solutions to fix it, such as removing and reinstalling, changing location to install, Internet troubleshooting, D5NetWorkStats, using super tool etc. but it still did not work. Please help me to fix it, I have an urgent work waiting for me.

D5 Render Version 2.5.2.0332
Graphics Card 3070
Driver Version 537.13
Issue Description The asset library not showing the thumbnails
Screenshots/Videos Description:

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riccardofortelli · September 22, 2023, 6:24pm

Hi, Please update your graphics card and try again

Bruce.W · September 25, 2023, 5:50am

We have improved thumbnails problem in 2.5.2. Is your network stable all the while? Does it still happen after restarting or for a long time? Also, please turn off the antivirus or firewall and then check the result.

If the problem persists, Can you download the network test file and send the log files to us?

How to collect log files:
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM