System Unknown Error red banner in D5 hi

System Unknown Error red banner keeps popping up on screen and i am unable to use D5 Hi.

Hi there @aig2g320222023

I apologize for the incovenience. Is it similar to this error prompt?

UPDATE: We have repaired the issue. Can you please try again and see if its working normally?

Hello, I have been using it this morning and it has been working all along. Thank you for the quick response and for solving the issue.

And congrsatulations to the team for developing such a wonderful tool!

Hi @aig2g320222023

Thanks for the update and we truly appreciate your feedback.

Hi, I have the same problem. Every time I use D5 Hi, I get the following error: “system unknown error.” I’ve tried for weeks at different times, and it still doesn’t work.
system unknow error

Hi @gema.gsesar

I apologize for the inconvenience. Even after we have fixed this issue last week, this is the error prompt that you are still receiving?

Have you tried connecting to another network or perhaps using a VPN? Let me know of the results, otherwise, I may need to collect your:

  • Email Address
  • Location/Region

Thanks for your message.

Yes, unfortunately, I’m still getting the same error. I’ve tested it on different computers using the same account, and the issue continues to appear. Here’s the info you asked for in case it helps:

Email Address: gema.gsesar@hotmail.com
Location/Region:Madrid, Spain

Hi @gema.gsesar

Alright, thanks for the update, we’ll look into this and I’ll update you as soon as possible.

Hi @gema.gsesar

We’ve check our systems and cant seem to find something that is exactly malfunctioning with D5Hi. Our team would want to know the following:

  • can you try to use another browser or perhaps clear your browser’s cache first, then try using D5 Hi?
  • Which feature did you use that prompted this error?

Hola @Clov .
Tengo el mismo problema.
He borrado cookies, caché y lo he intentado en otro navegador pero sin resultado. Me ocurre con cualquier función a la hora de generar una imagen.
Gracias.

Hi @delgado.fernando

I apologize for the inconvenience. May I know which error prompt appeared on your end? Can you send us a screenshot?
Also, can you share to us your:

  • Email - used for D5Hi
  • Location / Region
  • Time of Operation (exact time in which you have tried using D5Hi and was prompted and Error)

@Clov
email: delgado.fernando@hotmail.es
Region: España (CLM)
10.00-12.00 h hora española.

Gracias. Y perdĂłn por la tardanza.

Hi @delgado.fernando

Please have try to use D5Hi now and see if the error prompt is showing. Thank you.

Hola @Clov
En el mismo horario ya no hay problema. Funciona perfectamente.
Muchas gracias!!

Hi @delgado.fernando

Thanks for the update!

Hi! i see this problem is recurrent, Likewise, I would like to see a system unknown error, so I would like to know how they solved this problem.
Region El Salvador Zona horaria de El Salvador (GMT-6)
region : machacon1987@gmail.com

regards MArio

Hi @machacon1987

I apologize for the inconvenience.

  • Can you try to use another browser or perhaps clear your browser’s cache first, then try using D5 Hi?
  • Changing internet networks may also help with the problem.

If any of these didn’t help, then please share to us the Date and Time when you tried to use D5 Hi and was prompted System Unknown Error.

thanks for answer!

DATE: may 10 2025
20:00 gmt hora de El Salvador Central America

gracias!

1 Like

Hi! i see this problem is recurrent, Likewise, I would like to see a system unknown error, so I would like to know how they solved this problem.
Region : South Korea
email : woohyeon0201@naver.com

It still happens even I erased my online caches and other actions you recommended
Thanks