System Environment Error

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1

**D5 Render Version:2.7
**Graphics Card: RTX4060Ti
**Driver Version:552.44
**Issue Description: I encounter The “System Environment Error” but after I try Solutions 1 and 2 in the tutorial from this link

https://docs.d5render.com/user-guide/common-pop-up-windows/why-prompt-the-program-cannot-be-launched-because-of-dll-errors-in-the-system

The problem hasn’t been solved and I don’t know how to fix this problem. pls help

2

Hi,

Sorry for your issue. What CPU do you have? Can you show me a screenshot of the error? Are you unable to open any files?

3

yes, I am unable to open any files.

here the screenshot:

1715941209295
17159412092951527×1146 239 KB

I use 13th Gen Intel(R) Core™ i5-13500

4

Please also try to perform a clean installation of your graphic card driver and see the result. For steps, please refer to How to view and upgrade graphics card driver? | User Manual (d5render.com)

780×501 53.5 KB

If problem persists, can you send your logs to us(support@d5techs.com) ? You can refer to this post to learn how to collect logs: How to use Support Tool? | User Manual (d5render.com)

Any update will be appreciated.