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Issue Description: Hello D5 Team, While working on my project, the program suddenly crashed without any warning. After that, I could not find the original file, so I opened the backup version instead. However, I am f
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi @elshebl82
Where is this specific file located? What’s the file size of this specific file and the available storage capacity of the drive where this file is located?
my file in d lochtaion there is 100 g free
file size 2 G
Hi @elshebl82
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May I know where your Workspace folder is stored right now?
Note: We’ve encountered a user with this issue, but their Workspace folder was situated in an external hard drive, which was later disconnected, making the folder inaccessible.
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What’s your Launcher Version?
You can try updating the Launcher, you can download it in this link: Download | D5 Render
The screenshots I have sent are accessible from the D5 Launcher. Please refer to and focus on the image.
- You may also redownload the launcher from our official website: Download | D5 Render
Hi @elshebl82
Alright, it seems normal considering that information you have told us.
Please send us your D5 Scene File + log file so we can investigate this issue further. You may send it to support@d5techs.com and have it titled Clov-Forum Issue with Opening Backup File After D5 Crash
Please refer to the images below for guidance
- Log File
- Scene File
Let me know if you have already sent it.
Hi @elshebl82
I was able to open your file on my end, but I can’t seem to find the log files that I have requested. Please generate a log file. You need to click “Collect Logs.” There will be a zipped file generated after doing so.
