Student license application refused without explanation

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1

Hello D5 team,
(or community – if someone has experienced the same issue, I’d love your input too!)

I am a third-year architecture student at École Camondo in Paris.
I submitted an application for the D5 Render educational license using a valid, official student certificate – yet my request was refused without any explanation, and I still don’t have access to the student version.

I’m now stuck in an awkward position where I can’t use the software I had planned for my school projects, and I may have to switch to another rendering tool.

The confusing part:

In the license application form, there’s a section asking for information about a professor (name and email).
However, I use D5 for several classes and projects across different subjects, without a single supervising teacher. Like many students, I work autonomously or under general guidance from different faculty members – not one single person.

So I’m not sure what’s expected in this field:

  • Should I provide any teacher’s name, even if they’re not directly involved?
  • Is this field mandatory?
  • Could that be the reason why my request was rejected?
  • I submitted a valid and signed certificate of enrollment from my school.
  • My application clearly stated that this is a use for educational purposes in the context of my architectural coursework.

I would really appreciate clarification from the D5 team, or feedback from others who may have faced the same issue.
Thanks in advance for your help – I really want to keep using D5 for my academic work.

Best regards,
Ethan Helbig

2

Hi @ethan.helbig

Upon checking your application in our system, it appears that the recent rejection of your application stated that:

  • Incorrect Identity Information - Pertaining to the professor’s information, you have provided

Anyway, I did check your application before, and I’m certain that it was because in your Professor’s Information, you have only indicated:

  • Name: x
  • Email: your email

Although we do not notify your professors, please complete the mandatory field for their information. Additionally, We’re happy to confirm that your reapplication and information are now valid, and your application has been accepted and expedited.