Storage issue on the myspace / showreel / XR tours

D5 Render Version: Latest Version
Graphics Card: RTX 5080
Driver Version: 591.74

Issue Description:
I am experiencing a storage issue on the myspace.d5render.com platform. While testing XR tours, I uploaded and later deleted several projects. During testing, I encountered errors during tour generation, followed by notifications that my storage space was full.

I have removed all uploaded XR projects and cleared saved AI settings and presets. However, my storage still shows 9 GB occupied by XR projects, even though no projects are visible in the Showreel section.

Additionally, I discovered that some tour links I shared during testing are still active and accessible via mobile, but these tours do not appear in my account dashboard. It seems the tours still exist in the system but are not displayed in my account interface.

I request assistance in resolving this storage discrepancy and removing the orphaned XR tours from the system.

Screenshots


Hi @ALukashevich Could you please provide your account email address privately? Our team will investigate this further. We apologize for the inconvenience.